Quan Nguyen

Canadian Council for Indigenous Business, Toronto, ON

• Assessed systems and workflows across a 60+ person organization, developing a prioritized roadmap and business case that leadership approved and adopted.
• Managed a cloud migration project end to end for 60+ users, from scoping, project planning, stakeholder coordination, implementation to closing which was delivered with zero downtime.
• Developed data handling policies, procedures, and governance documentation across a 60+ person organization, aligning practices to privacy, security, and compliance requirements.
• Led migration of 1+ TB from on-premises servers to SharePoint, delivering the project with zero operational disruption while maintaining data integrity and security compliance.
• Developed metrics and Power BI reporting to evaluate adoption across departments, translating findings into a training program the organization implemented.
• Led risk and issue management for a security incident, assessing impact, coordinating remediation with stakeholders, and documenting outcomes for leadership.

Canadian Council for Indigenous Business, Toronto, ON

• Served as primary technical support contact for 60+ users, resolving hardware, software, and network issues across the Microsoft 365 environment.
• Automated a manual intake process with a triggered workflow in SharePoint Lists and Microsoft Forms, replacing ad-hoc email requests and achieving a 99% user satisfaction rate.
• Built an internal knowledge base of recurring issues and resolutions, cutting repeat support tickets by 40%+ and improving team efficiency.
• Analyzed support ticket data to identify recurring failure patterns, then designed and deployed a redesigned intake process around them.

Canadian Council for Indigenous Business, Toronto, ON

• Analyzed and benchmarked data storage and warehousing platforms against system requirements, comparing retrieval performance to support a recommendation to management.
• Cleaned, maintained, and documented a 20,000+ record contact database, applying data quality controls in Excel and SQL to resolve discrepancies and prepare records for analysis.

Schulich AI & Analytics Society, Toronto, ON

• Design and deliver an applied AI training program for a predominantly non-technical business audience across MBA, MBAN, and MMAI cohorts, producing the session materials and knowledge translation content that make technical concepts usable.
• Manage program scope and schedule, restructuring a six-topic curriculum to three teachable skills per session after faculty advisor review to improve retention and completion.
• Established the learning strategy for a paid membership model, defining member value through applied sessions, supporting research reports, and a LinkedIn educational series extending each workshop’s reach.

Ascend at York, Toronto, ON

• Own the chapter membership tracker as the single source of truth, maintaining dashboards, metrics, and reporting quality for the executive team.
• Track member, event, attendance, and launch-readiness metrics, preparing reporting that informs Co-President and VP decisions.
• Support semester and year-end reporting to Ascend Canada, the national organization.

IBM

• Built an end-to-end ETL pipeline in Python that extracts data on the world’s largest banks from web sources and APIs, transforms it, and loads structured records into a database for analysis.
• Applied currency-conversion logic and data quality checks in SQL to clean discrepancies and reorganize records into analysis-ready form, version-controlled in Git.

Schulich School of Business, York University — Toronto, ON

Relevant Courses: AI Fundamentals, Project Management, Data Science

Award: Schulich Entrance Award of Merit (2026)

York University — Toronto, ON

Relevant Courses: Data Structures, Systems Analysis and Design, Business Process Management

Award: York University International Award of Merit (2019 & 2020)